Directly integrated to your database, Serafina combines global data resources with multi-channel campaign deployment. All the solutions you need for data enrichment and insight, goal setting and planning coupled to a wealth of advanced, customisable tools to deliver fundraising, engagement and stewardship campaigns through phone, face-to-face, email, direct mail or text.
A secure collaborative space empowering you and your colleagues to perform.
Features
Integrating with major philanthropy CRMs, Serafina puts the knowledge and tools you need at your fingertips to deliver your annual fund and regular giving goals. With industry-defining insight and the outstanding modules to drive face-to-face, phone, email, direct mail, and text, Serafina is a complete solution for your advancement needs.
The release of certain features is subject to our roadmap deployment and will be available through 2022/23. Contact us for more detailed information.
Security and Integration
Cloud Based Hosting
Micro Latency Servers for Resource Optimisation
DTMF Card Payment Collection
PCI DSS Compliant Payment Processing
Direct API Integrations Payment Providers including Stripe, Realex, IATS, Global, PayPal, Blackbaud Merchant Services (BBMS), Rapidata
Direct API integration with Blackbaud's Raiser's Edge (RE NXT)
Two Factor Authentication (TFA Security)
VoIP Calling via Encrypted VPN
Secure on Demand Data Uploads and Downloads
Multi-Channel Programme Deployment (Text, Email, Direct Mail, Phone, Digital, Face-to-Face)
Next Generation Crowdfunding and Giving Day Management Tools
Distributed Objective Ask Management
Multi-Touch and Funnel Marketing Deployment
End-to-End Prospect Management Workflows
Telephone Campaign Module
Asking and Solicitation
Parent/Volunteer Asker Module
Advanced Ask Setting
Predictive Allocation and Call Room Optimisation
Powerful and Flexible Scripting Technology
Advanced Caller Macthing
Caller/Volunteer Scheduling and Timesheets
Remote Caller Management
Time Tracking and Performance Monitoring
Time Zone Demography and Contactability
Optimisation Algorithms
Optimisation Scripting
Multi-Channel Campaign Fulfilment Options
Two Factor Authentication Secure Email
On Demand Mailing Fulfilment
Research and Engagement
Integrated Research Tools
Full and Micro Survey Tools
Engagement Scoring
Communication Workflow Builder
Dynamic Event-Driven Communication Lists
Query-Driven Targeted External Relations Deployment
Social Media Ambassador Management
Further Study and Registration Marketing Tools
Donor Churn Reduction Tools
GDPR and PECR Compliance Optimisation
On Demand TPS Checking and Appending
Address and Email Validation
Global Data Warehouse with Tens of Millions of Data Points for Predictive Modelling
Data Quality Assessment and Research Prioritisation
Major Gift and Legacy Prospect Identification
Lifetime Value Assessment
Incubator Donor Analysis
Propensity Modelling
Insight and Reporting
Contactability Modelling
Cross Segment Analysis
Powerful Algorithms for Segmentation Goal Setting and Calculating ROI
Mission Critical KPI Analysis
Year-on-Year Performance Comparison
Holistic Analysis and Granular Data Insight
Matching and Challenge Gift Planning and Assessment
Case for Support Variant Analysis
Impact Analysis
Multi-Segment Testing
Enhanced Real-Time Statistics
Media Quality Graphical Reporting
Automated Reporting to Key Stakeholders
Pricing
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* Minimum 12 months subscription, 3 months payable in advance. Our prices exclude VAT, GST, or any other taxes that may be applicable in your region.
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