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Directly integrated to your database, Serafina combines global data resources with multi-channel campaign deployment. All the solutions you need for data enrichment and insight, goal setting and planning coupled to a wealth of advanced, customisable tools to deliver fundraising, engagement and stewardship campaigns through phone, face-to-face, email, direct mail or text.

 

A secure collaborative space empowering you and your colleagues to perform. 

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Features

Integrating with major philanthropy CRMs, Serafina puts the knowledge and tools you need at your fingertips to deliver your annual fund and regular giving goals. With industry-defining insight and the outstanding modules to drive face-to-face, phone, email, direct mail, and text, Serafina is a complete solution for your advancement needs. 

The release of certain features is subject to our roadmap deployment and will be available through 2022/23. Contact us for more detailed information.

 
 

Security and Integration

Cloud Based Hosting 

Micro Latency Servers for Resource Optimisation

DTMF Card Payment Collection

PCI DSS Compliant Payment Processing 

Direct API Integrations Payment Providers including Stripe, Realex, IATS, Global, PayPal, Blackbaud Merchant Services (BBMS), Rapidata

Direct API integration with Blackbaud's Raiser's Edge (RE NXT) 

Two Factor Authentication (TFA Security) 

VoIP Calling via Encrypted VPN

Secure on Demand Data Uploads and Downloads

Multi-Channel Programme Deployment (Text, Email, Direct Mail, Phone, Digital, Face-to-Face)

Next Generation Crowdfunding and Giving Day Management Tools

Distributed Objective Ask Management

Multi-Touch and Funnel Marketing Deployment 

End-to-End Prospect Management Workflows

Telephone Campaign Module 

Asking and Solicitation 

Parent/Volunteer Asker Module

Advanced Ask Setting

Predictive Allocation and Call Room Optimisation

Powerful and Flexible Scripting Technology

Advanced Caller Macthing

Caller/Volunteer Scheduling and Timesheets

Remote Caller Management

Time Tracking and Performance Monitoring 

Time Zone Demography and Contactability 

Optimisation Algorithms

Optimisation Scripting

Multi-Channel Campaign Fulfilment Options

Two Factor Authentication Secure Email

On Demand Mailing Fulfilment 

 

Research and Engagement 

Integrated Research Tools 

Full and Micro Survey Tools

Engagement Scoring

Communication Workflow Builder 

Dynamic Event-Driven Communication Lists 

Query-Driven Targeted External Relations Deployment 

Social Media Ambassador Management 

Further Study and Registration Marketing Tools

Donor Churn Reduction Tools

GDPR and PECR Compliance Optimisation

On Demand TPS Checking and Appending 

Address and Email Validation

 

Global Data Warehouse with Tens of Millions of Data Points for Predictive Modelling

Data Quality Assessment and Research Prioritisation

Major Gift and Legacy Prospect Identification

Lifetime Value Assessment 

Incubator Donor Analysis

Propensity Modelling 

Insight and Reporting 

Contactability Modelling 

Cross Segment Analysis 

Powerful Algorithms for Segmentation Goal Setting and Calculating ROI

Mission Critical KPI Analysis 

Year-on-Year Performance Comparison

Holistic Analysis and Granular Data Insight 

Matching and Challenge Gift Planning and Assessment 

Case for Support Variant Analysis 

Impact Analysis 

Multi-Segment Testing 

Enhanced Real-Time Statistics 

Media Quality Graphical Reporting 

Automated Reporting to Key Stakeholders 

 
 
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Pricing

Find a plan that is right for you 

Try first and upgrade later. No payment details required. 

* Minimum 12 months subscription, 3 months payable in advance. Our prices exclude VAT, GST, or any other taxes that may be applicable in your region. 

 

Compare Serafina Subscription Plans 

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Frequently Asked Questions

 

Used by some of the world's most major institutions, Serafina is trusted by development professionals to give them the insight and tools they need to deliver ground-breaking fundraising and engagement.